The National Consumer Law Center will not only provide a primer of basic rights of utility consumers but also suggest resources and services that public librarians can recommend to help low income households protect their utility services. The presentation will:

• Cover the basic rules for obtaining utility services in Massachusetts.
• Review protections customers can use to maintain and/or restore utility service (i.e. seasonal, serious illness, infant, and elder protections.)
• Outline resources available to pay utility bills (i.e. Low-Income Home Energy Assistance Program (LIHEAP), utility offered payment plans, etc.)

Attendees are encouraged to submit questions in advance - the panel will try to incorporate these into the presentation.

Please register for the Zoom talk here: https://us02web.zoom.us/webinar/register/WN_DGCmS77AQ7qMgp2l__-RGg#/registration